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Frequently Asked Questions (FAQs)

frequently asked questions

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Q: What issues/injuries can physical rehabilitation treat?

A: Physical rehabilitation can help treat your pet for a wide number of ailments/injuries, including post-surgical lameness, osteoarthritis, soft tissue injuries, athletic conditioning, obesity, and dogs with muscle weakness, degenerative joint disease, and much more. Learn more about the many treatment options we provide, as well as their benefits.

Q: What are your staff’s credentials?

A: All of our canine rehabilitation practitioners are certified in physical therapy through the University of Tennessee’s certification program. Learn more about our highly trained staff.

Q: Do I need a written referral?

A: Yes. As each pet’s case is unique, it is important to have a written referral from your regular veterinarian or specialty veterinarian. The referral form will give us the most up-to-date information and will aid us in treating your pet.

Q: Do I need a consultation?

A: Yes. Before beginning therapy it is necessary to evaluate your pet to determine his or her physical rehabilitation needs. Our certified staff will take measurements of your pet, consult one-on-one with you, and observe your pet’s movements to determine the best course to take in beginning his or her physical rehabilitation. Consultations last approximately one hour.

Q: What do I need to bring to the consultation?

A: In addition to your written referral, please bring any diagnostic tests that your veterinarian has performed. These may include X-rays, surgical reports, ultrasound or MRI reports, and so on.

Q: How often will my pet need to come to rehab?

A: Each pet’s needs are different. At your consultation, our certified staff can give you a rough idea of how often your pet should be coming to rehab in order to receive the maximum benefit. There are also steps you can take at home to help with your pet’s rehabilitation.

Q: Are there exercises I can do at home to help my pet?

A: Absolutely! Working with your pet at home is an important part of the rehabilitation process. We can design custom home care pans for your pet and his or her individual rehabilitation needs.

Q: How long will my dog be in rehab?

A: Each pet is different and recovery times are dependent on what your pet is being treated for. Sometimes recovery can be a long process, and in some cases the need for rehabilitation and/or physical conditioning can be lifelong. Our certified staff will communicate with you closely to monitor your pet’s recovery and help you be sure your pet is always moving in the proper direction: back to a happy, healthy, pain-free life!

Q: Am I allowed to stay for my pet’s rehabilitation sessions?

A: Of course! Owners are always welcome to stay and watch their pet's rehabilitation sessions. We offer convenient outpatient scheduling options to meet the needs of your busy schedule.

Q: What if I can’t stay for the duration of my pet’s rehabilitation sessions?

A: That is totally fine. You can drop off your pet and pick him or her up in a few hours, or our veterinary hospital offers early drop-off times (as early as 7 a.m.) and late pick-up times (as late as 8 p.m.). You can also medically board your pet at our veterinary hospital if your pet will need to stay with us overnight. If your pet needs to stay for any amount of time, please communicate this with our staff and we will plan accordingly for your pet’s stay.

Q: What types of payment do you accept?

A: At this time, our rehabilitation center accepts cash, personal checks, Visa, MasterCard, and Discover, as well as debit and CareCredit. Learn more about the benefits of CareCredit or apply online.

Q: Are payment plans available?

A: All payments are due at the time services are rendered. CareCredit offers six-month, no-interest payment plans to pet owners. We will also gladly provide you with copies of your pet’s medical records for submission to your insurance company. The American Animal Hospital Association can help with answers to your pet insurance questions.

Q: Do you offer rehabilitation for animals other than dogs?

A: Not at this time.

Q: Where are you located?

A: 1490 Lochaven Road in Waterford, at the corner of Cooley Lake Road and Lochaven. View a map of our location.

Q: What are your hours of operation?

A: Hours are by appointment only Monday, Wednesday, Thursday, and Friday.

Please call (248) 363-5061(248) 363-5061 to set up an appointment with one of our certified rehabilitation practitioners. We look forward to seeing you and helping your pet get back to a happy, healthy, pain-free life!

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